Trust and Safety work is a tool to shape technology from the inside; an evolving approach to the internal governance of technology within private technology companies. However, the Trust and Safety field currently lacks clear definition and scope.

My research examined the degree of alignment between companies’ and workers’ conceptions of trust and safety work. I compared job postings and interviews with trust and safety workers in order to contribute greater clarity to efforts by the emerging field of Trust and Safety to counter harms and promote positive uses of technology.